This document outlines the operational infrastructure and supply chain framework of Silkfloat, a proprietary brand wholly owned and managed by oneVest Developments GmbH. We operate exclusively on a direct retail basis, ensuring full accountability for every transaction.
1. Direct Inventory Ownership
We maintain complete financial ownership and physical possession of all products listed on www.silkfloat.com prior to any customer transaction. We do not engage in outsourced direct-to-customer dispatch models or just-in-time third-party sourcing.
2. Internal Supply Chain Control
We exercise absolute authority over our entire supply chain. From preliminary product procurement and strict quality assurance to final preparation and dispatch, all operational stages are executed under the direct governance of our internal management team. This ensures consistency, product safety, and reliable availability.
3. Operational Headquarters and Inventory Management
Our corporate operations, including our primary internal stock management and direct processing hub, are centralised at:
Große Bleichen 35, 20354 Hamburg
All physical stock available for immediate purchase is securely held and managed at our facilities under our direct supervision.
4. Direct Operational Oversight
We do not utilise external or independent third-party fulfilment centres. Every aspect of the inventory handling, order processing, and dispatch preparation is executed exclusively by the internal staff of oneVest Developments GmbH. This closed-loop system guarantees that every parcel meets our exacting brand standards before entering the courier network.
5. Order Fulfilment Protocol
Our order processing is swift, secure, and systematic. Upon successful payment verification via our secure gateway, the following internal workflow is initiated:
Order Authentication: Verification of transaction security and delivery details.
Internal Picking & Packing: Goods are selected directly from our pre-audited physical stock.
Dispatch Preparation: Secure packaging and immediate handover to our partnered premium carriers (e.g., DHL, FedEx, UPS).
6. Ready-to-Ship Guarantee
All items displayed as “in stock” on our platform represent actual, physical inventory ready for immediate dispatch. We do not list items that have not yet been procured and physically received at our internal processing facility.
7. Consumer Transparency
We maintain open, proactive communication with our clientele. Customers receive automated, fully trackable updates at every milestone, from initial order confirmation through to final delivery, ensuring complete visibility of their purchase journey.
8. Contact Information
For further clarification regarding our corporate operations, supply chain integrity, or general enquiries, please contact our management team:
Email: camisoles@silkfloat.com
Phone: +49 40 35713220
