This Shipping Policy applies to all orders placed on www.silkfloat.com
and is operated by oneVest Developments GmbH.
1. Shipping Regions
We deliver to customers located in:
European countries
United States
Orders placed outside these regions may not be accepted.
2. Dispatch Location
All orders are dispatched from the following address:
Große Bleichen 35, 20354 Hamburg
3. Processing Time
Orders are processed after payment confirmation. Processing times may vary depending on order volume and operational conditions.
Customers will receive an email confirmation once their order has been dispatched.
4. Delivery Time
We ship using international carriers such as DHL, FedEx, and UPS (priority services).
Estimated delivery time is 3-8 business days, depending on destination and logistics conditions.
Delivery timelines are calculated from the date of dispatch.
5. Shipment Tracking
Customers will receive automated email notifications at key stages of the delivery process, including:
Order confirmation
Dispatch notification
Arrival at logistics hubs
Local delivery updates
Tracking information is provided to allow customers to monitor shipment progress.
6. Delivery Delays
While we aim to meet the estimated delivery timeframe, delays may occur due to external factors such as customs processing or carrier operations.
If a shipment exceeds the standard delivery timeframe, we will initiate an investigation with the relevant carrier.
Following the outcome of the investigation, an appropriate resolution may be provided, which may include reshipment or a refund depending on the circumstances.
7. Delivery Address
Customers are responsible for providing complete and accurate shipping information at the time of order.
If incorrect or incomplete information is provided, delivery may be affected. Requests for address changes will be handled based on the order status at the time of contact.
8. Failed Delivery Attempts
If delivery cannot be completed due to customer-related reasons (such as absence or incorrect address), the shipment may be returned or held by the carrier.
In such cases, further arrangements may be required before re-delivery can be attempted.
9. Risk of Loss
For customers within the European Economic Area (EEA), the risk of loss or damage to goods transfers only when the goods are delivered to the customer.
For customers in the United States, risk transfers upon confirmed delivery to the address provided at checkout.
10. Contact Information
For any shipping-related enquiries, please contact:
Email: camisoles@silkfloat.com
Phone: +49 40 35713220