This Payment Security Policy outlines the protocols and technologies implemented by oneVest Developments GmbH to ensure a secure and transparent transaction environment on www.silkfloat.com.
1. Corporate Identity and Billing Transparency
All commercial transactions are processed under our legal corporate entity:
Company: oneVest Developments GmbH
Address: Große Bleichen 35, 20354 Hamburg
Phone: +49 40 35713220
Email: camisoles@silkfloat.com
HRB: Amtsgericht Hamburg HRB 80057
Billing Information: To ensure clarity and prevent unauthorised transaction disputes, please note that the billing descriptor on your bank or credit card statement will appear as SILKFLOAT*ONEVEST or ONEVEST DEVELOPMENTS.
2. Secure Payment Processing via Stripe
We utilise Stripe, a globally recognised and highly secure payment infrastructure provider.
Seamless Checkout: Customers can complete transactions directly on our platform without the need for a separate Stripe account.
PCI-DSS Compliance: Our systems are designed so that oneVest Developments GmbH does not store, process, or have access to your full credit card numbers or CVV codes. All sensitive data is handled directly by Stripe in a PCI-compliant environment.
Encryption: The entire checkout process is protected by SSL/TLS (Secure Socket Layer) encryption, ensuring that all data transmitted between your browser and our payment gateway is fully encrypted and secure.
3. Accepted Payment Methods
We support a wide range of secure payment options:
Credit & Debit Cards: Visa, Mastercard, American Express.
Digital Wallets: Apple Pay, Google Pay.
Regional Methods: Other secure electronic wallets supported by the Stripe network.
Payment must be fully authorised and captured before an order enters our fulfilment cycle.
4. Risk Mitigation and Fraud Prevention
To protect our customers and maintain the integrity of our platform, we implement the following:
3D Secure Authentication: Where supported by your issuing bank, additional verification (such as SMS or app approval) may be required.
Transaction Monitoring: We utilise Stripe’s advanced fraud detection tools to identify and intercept irregular or unauthorised activities.
Verification Requests: In rare instances, we may request additional verification to confirm the legitimacy of a transaction. Failure to provide requested info may lead to order cancellation and an immediate refund.
5. Data Privacy and Regulatory Compliance
We adhere to strict data protection standards, including the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).
Consent-Based Tracking: Our cookie management system ensures that non-essential tracking is only activated upon your explicit consent.
Data Minimisation: We only collect the data necessary to process your payment and deliver your goods.
6. Customer Support and Dispute Resolution
If you have any questions regarding a charge or require a payment confirmation, please contact our dedicated support team:
Email: camisoles@silkfloat.com
Response Time: We aim to respond to all payment-related enquiries within 24 hours.
7. Policy Governance
This policy is reviewed regularly to align with evolving financial regulations and security standards. Changes take effect immediately upon publication on the Website.